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How Closed Customers Can Help Craft Your Marketing Strategy

Notice I didn’t say new customers. Or prospects. Closed business – people that actually pay you money for your products or services – should have the biggest impact on your go-forward marketing.

Those who have opened their checkbook, signed the dotted line, and accepted the handshake have great insights that you need to acknowledge.

Why did they choose you? Where did you hit a home run? What made you stand out — good and bad — from your competition?

This is one of the most treacherous times and one of the best times to let your closed customers influence your marketing strategy. But (and it’s a big but) you have to be careful in the questions you ask and the way that you listen to the answers.

HT: Dan Kraus

About the Daily Marketing Minute

The Daily Marketing Minute is my project for the last quarter of 2014. Each day, I will deliver bite-sized, fat-free nuggets of sales and marketing insights.

In an increasingly noisy sales and marketing world, it is easy to lose track of why you do what you do. Ultimately, I believe that relationships will transcend the daily grind we face in sales and marketing. Every day, I’ll share insights and tips to grow your business and connect with your customers in a better (and more human) way.

Thank you for sharing your precious time with me.


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