How we frame the question opens up the conversation with our client How we – as the expert – frame our opening statements sets the stage for the interaction with the client. If you’ve ever walked into a retail store and were greeted with, “Let… Read More »Open-Ended Solutions
Sales is a cutthroat business! Yet a necessary one. Some of us may be naturally gifted at closing the deal, while others battle an internal voice telling us we cannot sell. Being “good at sales” is actually “being good at people”. People have needs. We… Read More »What Separates a Good Salesperson From a Bad Salesperson
Over and over, I hear of salespeople getting frustrated. Discouraged that they cannot hit their sales goals. Frustrated that they cannot get a new client to commit. Anxious about the lack of monthly revenue. Yet over and over, I don’t hear them asking the question… Read More »You Want to Buy It?
You can spend hours Googling the best tips, tricks and best practices on how to ask clients for referrals, but one thing is missing from all those articles: the actual words that are supposed to come out of your mouth. Where is a referral script!?… Read More »How to Ask Clients for Referrals [3 Scripts]
Everyone talks about how to get referrals — the ways to get your existing clients to refer you to a new pool of people. We’re guilty of this, too. We’ve written about how to build your agency through referrals, the wrong ways to ask for… Read More »Someone Referred You…Now What? How to Turn Referrals into New Clients
There’s a right and wrong way to do just about everything. With client issues, the right way is always to vocalize concerns and solicit feedback. The wrong way is to ignore issues until they go away. With missed deadlines, the right way is to communicate… Read More »The Wrong Ways to Ask for Referrals
If you want anything in life, your best bet is simply to ask for it. You may be surprised at how successful this easy (yet bold) approach can be. I’ve seen it work in dozens of scenarios, from being upgraded to first class to receiving… Read More »8 Tips to Build Your Business With Referrals
As a small business owner — and a bit of a geek — I am always seeking out new tools or processes that will improve the efficiency of my coaching and consulting company; both internally and for our customers. I’m often asked which tools I… Read More »The Most Important Customer Review of Bidsketch You’ll Ever Read