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The Polite Way to Turn Down Work

The Polite Way to Turn Down Work

It may seem counterintuitive to have a plan to turn down work – but as many experienced freelancers and consultants can attest, not all clients are good fits for your services. An associate recently discovered this after spending a considerable amount of time...
How to Fire a Client [3 Scripts!]

How to Fire a Client [3 Scripts!]

We spend so much of our professional lives fearing that we’ll get fired from our jobs that when the tables turn, we have no idea what to do or say. Becoming a freelancer, consultant, or owning your agency means that you have the power and flexibility to take on...

Should You Charge Late Fees?

“Our bookkeeper is on vacation!” “It must have gotten lost in the mail!” “I never saw that invoice…” Here they come. The never-ending stream of excuses for late checks. Getting your clients to pay you on time is one of the...
Why You Should Publish Your Prices Online

Why You Should Publish Your Prices Online

You can find anything online. From stalking former high school friends to ordering your groceries, we have grown accustomed to accomplishing any task we want on the Internet. With millions of search queries right at our fingertips, we expect to find the information we...

The 3 Biggest Pricing Mistakes

Pricing is one of the trickiest things about starting a business. Why? Because we all get scared about setting prices. If you charge too much, you’ll lose clients. If you charge too little, you’re leaving money on the table. If you’re charging the...
An Agency Roadmap for 2015

An Agency Roadmap for 2015

As we kick off 2015, I am excited to introduce a series revolving around the success of your agency. Over the next 6 weeks, I will be delivering real advice for agency owners and independent consultants. My true passion is helping others unlock their passion. I...
5 Key Elements to a Winning Sales Pitch

5 Key Elements to a Winning Sales Pitch

When creating a sales pitch or slide deck, it is easy to start with information about your company. It is natural, since we want to convince the prospect that they are in good hands and can trust us. Scratch that. You must understand the client’s hierarchy of...
What Will Kill Your Agency

What Will Kill Your Agency

Most agencies have likely performed a SWOT analysis; it seems almost like Business 101, by now. But what about answering the question, “What will kill us?” What does your business truly depend on? What is the root source of your success? While reading Arun...
The Importance of Client Onboarding

The Importance of Client Onboarding

Onboarding, the “getting started” process of bringing on a new client, user, or member, is perhaps the most critical element to the long-term success of that user. As agencies, we spend a considerable amount of time focused on acquiring leads, nurturing them to...

What is Keeping You From Shipping?

Of course, shipping is just a placeholder for: Publishing your work Calling that client Requesting the referral Writing the blog post Sharing your expertise Booking that speech Asking for the promotion Enrolling in continued education Creating your own learning series...
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